Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Gaia Filters (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to the user or customer.
By accessing our website or purchasing products from gaiafilters.ie (the “Site”), you agree to be bound by these Terms of Service (“Terms”), together with our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and any other policies referenced on this Site.
If you do not agree to these Terms, you may not access the Site or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. ELIGIBILITY & ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have consent to allow any minor dependents to use this Site.
You may not use our products or Site for any unlawful or unauthorised purpose, nor violate any applicable laws in your jurisdiction.
Any breach of these Terms may result in termination of access to our services.
2. PRODUCT USE & PERFORMANCE
Our shower filters are designed to reduce the presence of certain contaminants in water. Product performance may vary depending on factors including water quality, pressure, installation, and maintenance.
Filter effectiveness may diminish over time and requires regular cartridge replacement in accordance with product instructions. No guarantee is made that all contaminants will be removed.
3. HEALTH & SAFETY DISCLAIMER
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
Nothing on this Site constitutes medical advice. You should consult a qualified professional for health-related concerns.
4. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on this Site is accurate and current. However, we do not guarantee that all product descriptions, images, pricing, or other content is error-free or complete.
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.
5. PRICING & MODIFICATIONS
Prices are subject to change without notice.
We reserve the right to modify or discontinue products or services at any time without liability.
6. ORDERS & BILLING
We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, abuse, or unauthorised resale.
You agree to provide accurate and complete billing and account information for all purchases.
7. SHIPPING & DELIVERY
Shipping terms, delivery times, and customs responsibilities are governed by our Shipping Policy.
International orders may be subject to customs duties or taxes payable by the recipient. Gaia Filters is not responsible for delays, fees, or refusals related to customs clearance.
8. RETURNS & REFUNDS
Returns and refunds are governed exclusively by our Returns & Refunds Policy.
Used items, gift cards, customs charges, and shipping fees are non-refundable except where required by law.
9. WARRANTY & CONSUMER RIGHTS
Nothing in these Terms excludes or limits your statutory rights under Irish or EU consumer protection laws.
Where permitted by law, our liability for defective products is limited to repair, replacement, or refund in accordance with applicable consumer legislation and our Returns & Refunds Policy.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Gaia Filters shall not be liable for indirect, incidental, or consequential losses, including loss of profits or data.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Irish law.
11. INDEMNIFICATION
You agree to indemnify and hold harmless Gaia Filters, its directors, officers, employees, and service providers from any claim or demand arising from your breach of these Terms or misuse of the Site or products.
12. THIRD-PARTY SERVICES & LINKS
The Site may include links or tools provided by third parties. We are not responsible for third-party content, policies, or practices.
Use of third-party services is at your own risk.
13. USER COMMENTS & SUBMISSIONS
By submitting feedback, reviews, or other content, you grant us the right to use, reproduce, and publish such content without restriction.
You agree that submissions will not infringe on third-party rights or contain unlawful material.
14. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
15. PROHIBITED USES
You may not use the Site or its content for unlawful purposes, to infringe intellectual property rights, transmit malicious code, or interfere with the Site’s security or functionality.
16. TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate or suspend access to the Site at our discretion for violations of these Terms.
17. ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and Gaia Filters and supersede prior agreements or communications.
18. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Ireland.
19. CHANGES TO TERMS
We may update these Terms at any time by posting changes on this page. Continued use of the Site constitutes acceptance of the updated Terms.
20. CONTACT INFORMATION
Questions about these Terms should be sent to:
📧 support@gaiafilters.ie