RETURNS & REFUNDS POLICY

We want you to be completely happy with your purchase. Please read the policy below carefully before requesting a return.

HOW TO START A RETURN

To initiate a return, please email support@gaiafilters.ie with your order number, full name, and reason for return.

30-DAY MONEY BACK GUARANTEE

We offer a 30-Day Money Back Guarantee on first-time subscription purchases of the Gaia Shower Filter.

Try your Gaia Shower Filter for 30 days. If you're not satisfied with your purchase, contact us within 30 days of delivery to arrange a return.

Please note:

• The guarantee applies to first-time subscription purchases only

• The shower filter may be used during the 30-day trial period

• The filter must be returned before a refund can be issued

• Customers are responsible for the cost of return shipping

• Original shipping fees are non-refundable

• The guarantee does not apply to refill orders, replacement orders, or subsequent subscription shipments

STANDARD RETURNS

For all non-subscription orders, returns are accepted within 30 days of delivery provided that:

• The item is unused and in the same condition as received

• Plastic caps and seals remain intact

• The item is returned in its original packaging

• Proof of purchase is provided

Used products purchased as one-time orders are not eligible for return or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Gaia Filters cannot be responsible for returns lost in transit.

Shipping fees paid at checkout are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.

If approved, we will arrange a replacement, exchange, or refund where appropriate.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened or used refill cartridges

• Gift cards

• Clearance or final sale items (where stated)

EXCHANGES

The fastest way to receive a replacement item is to return the original item and place a new order once your return has been approved.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact support@gaiafilters.ie.

INTERNATIONAL RETURNS & CUSTOMS

For international orders:

• Customs duties, taxes, and import fees are non-refundable

• Orders refused due to unpaid customs charges are not eligible for a refund

• Any customs charges, return fees, or carrier fees incurred on a returned shipment may be deducted from the refund amount

CONTACT

For return and refund enquiries, please contact:

📧 support@gaiafilters.ie