Refund policy

RETURNS & REFUNDS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To initiate a return, please email us with your order number, full name, and reason for return.

RETURN ELIGIBILITY

To be eligible for a return:

  • Items must be unused, in the same condition as received

  • Plastic caps must still be intact

  • Items must be returned in their original packaging

  • Proof of purchase is required

Items that have been used in any way are not eligible for a refund.

RETURN SHIPPING

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Shipping fees paid at checkout are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and arrange a replacement or refund where appropriate.

NON-RETURNABLE ITEMS

  • Used items

  • Gift cards

EXCHANGES

The fastest way to receive a replacement is to return the original item. Once your return is approved, you may place a new order for the replacement item.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us.

INTERNATIONAL RETURNS & CUSTOMS

For international orders:

  • Customs duties, taxes, or import fees are non-refundable

  • If a delivery is refused due to unpaid customs charges, the order is not eligible for a refund

  • If a returned international shipment incurs customs or return fees, these will be deducted from any approved refund

CONTACT

For return or refund enquiries, please contact:
📧 support@gaiafilters.ie