Privacy policy

PRIVACY POLICY

This Privacy Policy describes how gaiafilters.ie (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:
📧 support@gaiafilters.ie

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, interactions with the Site, and information necessary to process purchases. We may also collect additional information if you contact customer support.

Personal Information refers to information about an identifiable individual.

Device Information

Purpose: Load the Site accurately and perform analytics
Source: Automatically collected via cookies, log files, pixels
Shared with: Shopify
Includes: Browser type, IP address, time zone, cookies, pages viewed

Order Information

Purpose: Fulfil orders, process payments, arrange shipping, prevent fraud, communicate with you
Source: Collected from you
Shared with: Shopify
Includes: Name, billing and shipping address, payment details, email, phone number

Customer Support Information

Purpose: Provide customer support
Source: Collected from you

MINORS

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

SHARING PERSONAL INFORMATION

We share Personal Information with service providers to operate our business and fulfil contracts. For example:

Shopify powers our online store: https://www.shopify.com/legal/privacy
We may share information to comply with legal obligations or protect our rights

BEHAVIOURAL ADVERTISING

We use Personal Information to provide targeted advertising.

This includes:

Google Analytics: https://www.google.com/intl/en/policies/privacy/
Advertising partners via cookies or similar technologies
Shopify Audiences

You can opt out of targeted advertising via:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Bing: https://advertise.bingads.microsoft.com

You may also use: https://optout.aboutads.info/

USING PERSONAL INFORMATION

We use your Personal Information to:

Process orders and payments
Deliver products
Communicate with you
Provide updates and offers (where permitted)

LAWFUL BASIS (GDPR)

If you are in the EEA, we process Personal Information under:

Your consent
Contract performance
Legal obligations
Legitimate interests

RETENTION

We retain Personal Information unless and until you request deletion.

AUTOMATED DECISION-MAKING

We use limited automated processing (such as fraud prevention) through Shopify. This does not produce legal or similarly significant effects on individuals.

YOUR RIGHTS (GDPR)

EEA residents have the right to access, correct, erase, or transfer Personal Information.
Data may be processed outside Europe, including in Canada and the United States, in compliance with GDPR safeguards.

COOKIES

We use functional, performance, analytics, and advertising cookies to operate and improve the Site.

You can control cookies through your browser settings. Blocking cookies may impact functionality.

DO NOT TRACK

We do not alter data practices in response to “Do Not Track” signals.

CHANGES

We may update this Privacy Policy to reflect operational or legal changes.

COMPLAINTS

If you have a complaint, contact us at support@gaiafilters.ie.